A company with customers’ requirements at its heart, Great British Mobility is a leading online supplier of mobility equipment.
Great British Mobility
Founded in 2003, Great British Mobility is a leading online supplier of mobility equipment. Although based in the north west of England, the company has gradually moved all of its stores to take advantage of the rapid rise of eCommerce.
A company with customers’ requirements at its heart, the Great British Mobility team prides itself on a high level of support and comprehensive aftercare process for its range of products.
“We’ve seen our average order value increase by 40%”
The business has been offering finance on mobility scooters and powerchairs since 2016. However, wanting to keep customers engaged and avoid drop outs, it began searching for a finance partner to provide a finance platform tailored to the company’s demographic.
Stepping in to answer the brief, and working closely with the Great British Mobility team, Duologi built and integrated a bespoke, simplified application process – with flexible finance available up to 48 months – returning great results.
Ian, from Great British Mobility, said: “We needed a short process that was easy for customers and staff to follow. Our previous applications took 20 minutes to get through but, with Duologi, it’s less than five minutes from start to a decision being made.
“We no longer have to talk every customer through the application – this has cut our hold times and allowed us to provide a better service all-round. As a result, we’ve seen our average order value increase by 40%.
“The Duologi team has been excellent through the onboarding process. It doesn’t seem to matter what time of day it is – if we had an issue, it was resolved quickly. We were able to achieve online integration in less than a day.”