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Diamond Shutters specialises in the supply and fit of quality, bespoke shutters to transform homes in Greater London

Diamond Shutters specialises in the supply and fit of quality, bespoke shutters to transform homes in Greater London. The team, based in Sidcup and Chislehurst, brought Duologi on board in 2018 to offer their customers an option to purchase via interest-free finance over six or 12 months.

The team at Diamond Shutters were initially concerned that point-of-sale finance would not work for their business model. Whereas many retailers supply customers with a product on the same day – and therefore require them to immediately begin paying off the balance – Diamond Shutters needed to account for a 9-11 week lead time between measurement of the customer’s windows, receipt of deposit and final installation of the shutters. It was important to them that the customer is not forced to make any repayments until they are 100% satisfied with the installation.

Duologi was able to allay these concerns by giving Diamond Shutters the option to “activate” the repayment period at a point that suits them, ensuring that finance offer is as tailor-made as their own product range.

“We found the whole process very smooth – it just worked”

- Shelley

Shelley from Diamond Shutters: “We found the whole process very smooth – it just “worked” from the very start. We had a couple of quick conversations with the Duologi team before receiving a simple set-up a link and we were ready to go. At first we weren’t sure whether our model was going to fit into the system but actually it’s been great and the team are very supportive.

“Previously we were missing out on the chance to engage a large customer base as we didn’t offer an alternative to standard payments – but we’ve had very positive feedback and look forward to developing our working relationship with Duologi further.”

More case studies

A golfer striking the ball

MIA Sports Technology Ltd formed in 2007, and run by Iain & Malcolm Mackenzie, are distributors for sports technology products from manufacturers around the world.

 

 

“Before using duologi we were losing customers to competitors and sales were being lost”

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A bed in a well lit room

Nectar Sleep Ltd is a hugely successful online mattress retailer and is part of the Resident LLC group.

“In the first quarter after going live we saw a marked lift in conversion rate of 20% and an increase in our average order value.”

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A yurt style tent connected to a campervan

Glawning started life out in 2013. They sell glamorous driveway bell tent awnings, hugely popular with campers and caravaners alike.

“Sales have increased massively thanks to duologi and we have many customers who take up the option – why wouldn’t you? It’s a no brainer.”

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A man plugging in his electric vehicle

Smart Home Charge is a leading nationwide installer of electric car charge points for the home.

“It has simplified the process of calculating the monthly payments and really helped us increase sales as a business.”

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Close up of a hot tub

Luso Spas are a family business based in Chesterfield. They stock a wide range of hot tubs and swim spas, delivering nationwide, with something for all budgets.

” The stand out thing for us is the application process. It is so quick and simple and we can have customers approved in a matter of minutes.”

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Case study ›
OriGym Logo

Origym is an education and training provider who operate within the health and fitness sector. They offer a range of vocational courses from personal training through to nutrition and sports massage.

” The increase is due to the process. The duologi system allows us to keep our sales process complete and there is no drop off for the student. We’ve even seen a 14% increase in our acceptance rate and we’re really happy with the partnership with duologi.”

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Case study ›
Flooring Hut logo

Flooring Hut delivers UK-wide and aims to offer the best value – and advice – on its range of products from a host of leading brands.

“We’re extremely impressed. Duologi have been incredibly responsive throughout the process.”

- David

Case study ›
Billy Clarke Fishing Tackle logo

We partnered with Billy Clarke fishing tackle to help expand the online side of their business. See how outdoor living finance has helped them achieve their best ever year.

“We had our best ever year last year due to the ability to offer finance. We now need to move to a bigger premises!”

- Tom Clarke

Case study ›
Purple Bricks logo

Find out how Duologi helps Purplebricks sell more houses quicker than any other estate agent. We’re more than just a finance partner.

“Upwards of 60-70% of our customers choose to defer payment with Duologi. It’s a very popular option”

- Simon Boon

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Outdoor cabin

Breaking down doors and hedgerows to pave a way to growth

“Finding Duologi was like finding gold”

- Caroline

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Gala Tent

Gala Tent is the market leader in marquees and pop-up gazebos

“It’s been so easy dealing with them and they have impacted on our business in a very positive way”

- Darren

Case study ›
H20 Hot Tub

H20 Hot Tubs sells a range of luxury hot tubs and spas across the UK

“Since offering finance, we have seen an uplift in sales of 30%”

- Paul

Case study ›

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