Please find below a list of useful links relating to the new FCA Consumer Duty rules.
FCA’s consumer duty hub: https://www.fca.org.uk/firms/consumer-duty
FCA podcast RE the info pack: https://www.fca.org.uk/multimedia/inside-fca-podcast-consumer-duty-information-sharing-and-april-milestone
Final rules and guidance: https://www.fca.org.uk/publications/policy-statements/ps22-9-new-consumer-duty
Dear CEO to credit brokers: https://www.fca.org.uk/publication/correspondence/consumer-duty-letter-credit-brokers.pdf
Dear CEO to retail finance lenders: https://www.fca.org.uk/publication/correspondence/consumer-duty-portfolio-letter-retail-finance-providers.pdf
UK finance article regarding implementation plan: https://www.ukfinance.org.uk/news-and-insight/blog/consumer-duty-octobers-milestone
If you have any questions for us regarding our products or need information regarding our products so they can meet their duty obligations, please speak to your Account Manager or respond to our Consumer Duty inbox.
