Arrears Notices Your Questions Answered
What did Duologi do wrong?
If your account is arrears to the value equal to the last two monthly instalments you were required to pay, we are required to make you aware of this by sending you a statutory notice called a notice of sums in arrears. After this notification, every six months until your arrears are repaid, we have to send you arrears notices. There is specific wording we have to include on these notices. We have identified the arrears notices we sent you did not contain the wording highlighted in bold below:
“Default sums and interest
You may have to pay default sums and interest in relation to the missed or partly made payments referred to in this notice (in addition to any default sums and interest included in this notice). Please contact us if you would like further details. This notice does not take account of any payments received after the date of the notice.”
What if my agreement has been in arrears?
Because no interest was charged and no default fees were applied during this period there are no changes being made to your loan account, and any historic or current arrears are unaffected by our omission.
Do I still need to make repayments?
Yes. Although the arrears notices we previously sent you were incomplete, we have now sent you corrected versions. Our oversight does not remove your obligation to repay the credit you borrowed and any interest due to us in future.
How should I contact you about this?
To make it easier for you to contact us with any questions, we have dedicated contact details. You can use any of the contact details below.
Duologi, The Square, Basing View, Basingstoke, RG21 4EB
Duologi is a trading name of Specialist Lending Ltd which is a limited company registered in the UK under number 10664999 at the registered address 10 Bressenden Place, London, SW1E 5DH, United Kingdom. Authorised and regulated by the Financial Conduct Authority.
