Your Questions Answered
What did Duologi do wrong?
The agreement you originally signed should have contained a clause (relating to section 75 of the Consumer Credit Act) which was accidentally omitted. This clause details some of your rights granted by the Consumer Credit Act 1974.
What rights does Section 75 give to me?
For this type of agreement if the supplier of the goods or services financed by the agreement does not supply these goods or services of satisfactory quality, they are not as described, or do not perform the function you were led to believe.
You have the right to require us to rectify this instead of the supplier.
What should I do if the goods or services provided are not satisfactory?
It may be quicker for you to raise this with the supplier first, but you can take up the issue with either the supplier or us directly.
What if I complained to the supplier but they didn’t resolve it?
Please contact us, including any response or information you received from the supplier. We will conduct an independent review to determine if we are required to resolve this issue for you.
What difference does this make to me if the goods or services are satisfactory?
None – this only applies where you have a complaint about the goods or services.
Do I still need to make repayments?
Yes. Although we did not set out all of the rights you have under this agreement, it does not remove your obligation to repay the credit you borrowed and any interest due to us.
Will this affect my credit history?
No. Providing you continue to make payments there is no effect on your credit rating from this.
Why have you sent me a blank agreement form?
This is for information purposes only and provides you with the up to date terms and conditions for your agreement. There is no action needed and you do not need to sign any further paperwork.
How should I contact you about this?
To make it easier for you to contact us with any questions, we have dedicated contact details. You can use any of the contact details below.
Duologi, The Square, Basing View, Basingstoke, RG21 4EB
Duologi is a trading name of Specialist Lending Ltd which is a limited company registered in the UK under number 10664999 at the registered address 10 Bressenden Place, London, SW1E 5DH, United Kingdom. Authorised and regulated by the Financial Conduct Authority.