How do I request I want a payment break for my loan agreement?
Please use the link in your email you will receive or alternatively email us at customers@duologi.com. You can also call us on 0345 521 1881 and choose option 3, however our phone lines are very busy at the moment.

 

When should I tell you I want a payment break?
Please let duologi know you wish to take a payment break at least 10 days before your next payment instalment is due.

 

What happens if I am late in telling you I would like a payment break?
We appreciate not everyone will be able to tell us in advance of the instalment date – if you miss the 10 day cut off we can start the payment break form the next instalment.

Will there be additional interest charged if paying over a longer term?
No additional interest will be charged.

 

Do I have to prove any financial difficulty for the payment break to be actioned?
No, we will not ask for your income details in advance of a payment break, it is not means tested.

 

I am self-employed, can I still ask for a payment break?
Yes, a payment break is available to our self-employed customers too.

 

Can I cancel my loan instead of a payment break because of the Covid-19 outbreak?
Unfortunately, loans cannot be cancelled and the contract remains in place for the duration of the loan, including the extension of 3 months due to the payment break.

 

 

 

Will I be accepted for finance?
Whether your accepted for finance or not depends on many different factors. At Duologi we have a dedicated credit team who use our bespoke credit engine to help them reach decisions.

What do I do if I have been declined?
If your application was declined, we advise that you obtain a copy of your credit report so you can see the potential reasons why. If you feel that there has been a mistake, please feel free to contact us via email at credit@duologi.com or by using our live chat feature.

I’ve changed my mind, can I cancel my agreement?
Of course. Please contact the retailer you purchased the goods or service from and they will be more than happy to help you cancel the agreement.

I want to amend my order.
You will need to contact the business that you purchased the goods or services from. They will be able to make the necessary changes to your order.

I have a question about my finance agreement who should I contact?
Please contact our after-sales support team on +443455211881 or via email at customers@duologi.com

I haven’t received my goods or service.
Please contact the business that you purchased the goods or services from. They will be able to help you.

I want to change my direct debit details.
Please contact our after-sales support team on +443455211881 or via email at customers@duologi.com

I want to update my personal details.
Please contact our after-sales support team on +443455211881 or via email at customers@duologi.com

What is a credit search?
A credit search occurs when a third party investigates your credit report. They’re looking to see how you manage your credit now, and how you’ve managed it in the past. This search may then be recorded on your credit report for other third parties to see. This is useful to lenders because if you’ve made multiple applications for credit recently, it could suggest to them that you have an urgent need for credit which you may struggle to pay back.

I’m having problems paying my deposit on-line
We’re sorry to hear this. Please contact our pre-sales support team on +443455211881 or via email at customers@duologi.com or by using our live chat feature.

When will I receive a copy of my loan agreement
Your loan agreement along with all the regulatory paperwork is emailed to the email address you entered in your application. When you receive your goods or service from the retailer or merchant you have purchased from, they will then activate the loan. Once the loan is activated you will receive the paperwork via email. If for any reason it isn’t received, please contact our after-sales support team on +443455211881 or via email at customers@duologi.com who will be more than happy to help.